One of the challenges many organisations have is the left hand knowing what the right hand is doing;)
How many times have you made a call on a customer to then realise that one of your colleagues called on them a week before?
How many times have you been working on a project or research only to realise that someone else in the organisation, maybe located elsewhere, has been working on the same task, or even already done it?
IBM Connections is a great tool for breaking down these communication barriers however even still sometimes we just don't make the connections needed to keep the communication flowing.
Lets look at the customer example above. How about we create a Connections Community around the customer so we can get everyone on the same page and make sure we approach the customer in a consistent manner. Great idea. That will work. However how do we know who to invite to the Community? We already know some of the people involved, but in many cases not everyone. How do we know when someone from a different departmentor division of our organisation is working to sell to another division/department within our customer's organisation? This can happen all the time in big or small organisations. Well the answer to how we know is Kudos Insights!
Kudos Insights is a relationship analytics tool that helps you to make connections and find the right people to be involved in. No longer do we have the problem of not knowing who is communicating with a customer/supplier/partner, or talking about a particular project or topic. From the brochure:
Kudos Insights enables organisations to rapidly build communities in IBM Connections by identifying potential members to invite into the community based on a common interest such as a customer account or a project. Kudos Insights can help community managers instantly answer the question “who else in the organisation has recently connected with a client” or “who else is involved in a particular project” such that they can be invited to join that community.
The community manager can then reach out to the individual and invite them to be part of the community. This is very powerful for organisations that are spread across multiple locations and have limited real account visibility.
So how does it work? Again the brochure tells it well:
Kudos Insights leverages the TrustSphere relationship analytics capability. The TrustVault™ Relationship Analytics server integrates with existing email infrastructure such as IBM Domino® or Microsoft® Exchange®. Relationship data extracted from the email infrastructure is transmitted using a secure API to Kudos Insights and is used to provide essential Relationship Analytics for your organisation. Only metadata is analyzed in order to protect employee privacy and confidentiality. TrustVault™ Relationship Analytics server can be run either as a cloud service (such as on SoftLayer), or can also be installed on premise.
Well here are a couple of screenshots for you:
We of course will be at IBM ConnectED in Florida in a few days time so if you are attending come and see Kudos Insights live at our showcase pedastal - B29! We would love to hear your thoughts and ideas. And don't forget you can win a Sonos PLAY:1 while you are at it;)