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Entries in IBM (20)

Tuesday
Feb282017

IBM Connect 2017 - Top 5 Highlights

Well what a huge week! There were so many interesting things going on at IBM Connect 2017 last week in San Francisco. I had some fantastic conversations with colleagues around the world and that is probably the most important part of Connect. Learning from others experiences, thinking about our future path, just fantastic.

Yet how to sum it up! Well here are my top 5 highlights for IBM Connect 2017. Let me know what yours were?

IBM Connect 2017

Tuesday
Nov242015

Australia rocking the IBM Champion program!!!

Just woke to the news that I have been selected again as an IBM Champion for Social Business for 2016, now for 5 years running. Woot!!!! Thank you IBM. The Champion program is an awesome group of experts and evangelists around the world and I am always humbled to be part of this group. More so thru the program I have developed some great friendships with people all around the world. It is always great to catch up with them at the various events and knowing I have people I can reach out to in so many countries to say hi is a wonderful thing.

And the even more exciting news is that Australia now has 2 IBM Champions with Karen Hooper being also selected, I am sure in main for her awesome work leading the AusLUG/Inform committee. Great to see another Aussie being selected and I am sure there are more to come in future years. Congrats Karen and well done.

Wednesday
Jul092014

Inform Australia (a.k.a. AusLUG) call for Speaker Abtracts

The awesome team organising Inform Australia 2014 (previously AusLUG) have announced the new dates for the event, being Sept 4th & 5th Sept in Melbourne. This will be the 4th annual event and it is great to have it back in Melbourne for the 2nd time.

Inform recently announced that the event is open now for speakers to submit abstracts. Having been fortunate enough to speak at the previous events I can only encourage everyone to have a go and share your knowledge. Developers, Administrators, Users, Managers, Business people, IBMers....all sessions ideas are welcome and the audience tend to be great and interactive. Connections, Domino, Sametime, Traveller, Smartcloud, Talent Suite and Kenexa, Digital Experience, Forms, Portal, Worklight, User Adoption, Success Stories, technical or business, or even just a general topic related to collaboration.

So go on, give it a go. I guarantee you won't regret it. To submit an abstract just head over to the Inform site, register, and then just submit a session from your Profile page.

Tuesday
Apr102012

Kudos Badges for IBM Connections 1.3

The team at ISW has been working hard on the latest release of Kudos Badges, Version 1.3! Since Lotusphere we have had our clients provide plenty of feedback and ideas on how to leverage Kudos Badges to encourage user adoption of IBM Connections and these ideas have been added to our development cycle for the products.

Here is some of the new features and capabilities in our latest release:

Kudos Leaderboard

Our new Leader Boards are Context Aware and feature Time Based Ranks to be more relevant and competitive.

  • The Context Aware Kudos Leaderboards display the ranks relative to the person logged in. This lets the user see his immediate competition with the option of navigating through the ranks.
  • Time Based Ranks on the Leader Boards can now be filtered based on Time enabling new and existing users to start afresh and to always keep the competition alive. By Default the time intervals are set to 30 days, 180 days, 365 days and All-Time but they can be changed to suit your environmen. 
  • Leader Boards in the Communities are now based on Content and Members in the Community! The Ranks in a Community therefore reflect the actual contribution from the members to the Community’s content.

 

Kudos Profile Progress Widget

Encourage your users to get started in Connections! - The Profile Progress Widget displays a progress bar indicating a Profile’s maturity level and gives users ideas to improve it based on what the Profile is lacking. This can include content items such as Contact Information, Tags, Background, and Photo's, as well as Actions the user should take such as join a community, create a blog post, tag another user etc! This widget uses existing Kudos Metrics to measure in real-time the level of completion of a Profile. What makes this feature really powerful is that it is completely configurable allowing you to fine tune it to your environment and what you would like your users to do!

Multilingual Support

Kudos Badges now has the option of defining and editing Badges in all the languages supported by Connections 3.0.1 with full character support. This capability is clearly required for global organisations that utilise IBM Connections across multiple languages. The great thing about how this works is that it is on a per user basis so the users can choose which language they want Kudos Badges to display in, exactly the same way as IBM Connections does!

Kudos Filters

Easier More Powerful Configuration of Badges and Ranks - In addition to Kudos Metrics we now have Kudos Filters. Filters can be used on Base Metrics to narrow down the search criteria with the use of Parameters. This makes the configuration of Badges and Ranks much more powerful. You can create Metrics and Filters for every single action that someone can take in IBM Connections, as well as Actions that other users take on another users Content!

Improved Kudos Awards Engine

The Kudos Engine responsible for awarding the Badges is now enhanced for performance and scalability. This enables even the largest IBM Connections implementations to utilise Kudos Badges as well as allowing you to award users more frequently for better feedback to the users.

 

 

We have already started working on Kudos Badges 1.4 with some exciting new capabilities and if you have any ideas on how Kudos Badges can help to further improve user adoption of IBM Connections we would love to hear from you.

If you would like an update on Kudos Badges please Contact Us or one of our various Partners around the world.

Sunday
Jan152012

Why Gamification for IBM Connections?

Since we launched Kudos Badges ago we have been swamped with clients wanting demos and presentations around the solution. The overwhelming response from clients is that instantly they get it. They understand how gamification can help them drive the adoption and ultimately the business value they get from IBM Connections. However we have also had a few people comment that they don't really understand gamification or don't believe that it works so I thought it was worth putting down why gamification works with IBM Connections.

Gamification or Game Mechanics leverages the fact that all of us have a basic drive to receive status and rewards. It really is simple. Most people like recognition, they like to receive rewards and earn status. People like to progress to the next level and move up ranks. These needs and desires can be leveraged to encourage users to engage in specific behaviour, drive user adoption, and drive performance.

But it isn't just about the rewards either. Kudos Badges for IBM Connections leverages game mechanics to help drive user adoption and participation across the full capabilities of IBM Connections. Through the use of game mechanics Kudos Badges creates a reward and recognition mechanism that not only awards achievements but also helps guide the user on how they can improve their usage of IBM Connections for better business outcomes.

When we designed Kudos Badges for IBM Connections we had 3 primary design goals:

Design Goal 1) Leverage Gamification or Game Mechanics to drive user participation and adoption of IBM Connections. We wanted to reward users that contribute valuable content. We wanted to highlight experts or experienced users so others could learn from them. We wanted to provide users with status and recognition as a direct result of not only their actions in Connections but also the actions of others around the content that they create. For example in you create a blog post in Connections that is great! You earn a Kudos Point. However if a heap of people comment on that blog post, or recommend the blog post, then that content you created has higher value, and hence you might received 5 or 10 Kudos Points.

Design Goal 2) We wanted to not only have people win badges but use the fact that they receive a reward or badge as a mechanism to educated and guide them to use and leverage the more advanced features of IBM Connections. We often find with our Connections clients that users focus on one or two particular areas. Thru Kudos Badges we wanted to expand their understanding of both the business value of using Connections but also guide them to use more advanced features of Connections.

When users "win" rewards such as badges, these badges are designed to not only recognise the good work a person has done, but also to show them the business value of what they have done and to encourage them to expand their usage of Connections with more advanced features. For example when you complete an activity you might receive a "Activity Done!" badge. This is neat off course, however the message that accompanies the badge might then encourage you to consider creating an Activity Template. Or another example might be that if you create a heap of status updates, you might win a Badge that not only recognising that you are contributing, but also suggests that maybe you should create a Blog for the longer status updates. When you upload files you might earn Kudos Points, but the rewards will encourage you to also tag those files, or to group them into folders.

Design Goal 3) We wanted to ensure that Kudos Badges was both customisable as well as extensible. We know that every organisation is different and that the Kudos Point value of some Connections actions would be different for different organisations and different business objectives. We wanted organisations to be able to easily tweak Kudos Badges. We also wanted to allow clients to build their own badges and rewards that drive users to deliver on their business objectives or goals.

We wanted to make Kudos Badges extensible so that organisations can leverage game mechanics drive behavior in other applications. As a part of this we also wanted Kudos Badges to not only be about the behaviour and actions of users within Connections but also outside of Connections. Kudos Badges allows organisations to integrate external applications such as their Sales Force Automation, CRM's, HR Systems, etc so that they can also leverage gamification to drive behaviour within those systems.

ISW has performed many implementations of IBM Connections and we have found that a significant factor in organisations driving real business value is ensuring strong user adoption. In addition, providing guidance to users to leverage all of the capabilities of Connections rather than just individual capabilities is a key success factor. The key is to help users understand "Why?" they should leverage social software to work better. An important strategy for encouraging user adoption is providing reward mechanism's, both tangible and intangible. Kudos Badges for IBM Connections provides this strategy in a very powerful and flexible way.

We are at Lotusphere this week in Orlando so if you would like to catch up for a one on one demo of Kudos Badges get in touch at kudos@kudosbadges.com or ping us on twitter at @kudosbadges