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Entries in Lotusphere (6)


WIN KUDOS BADGES AT Lotusphere 2012 #LS12

Ok so we are at Lotusphere so we figured we had better give something away.Why? Well it is Lotusphere after all and we are having a great time!

So just for the next week anyone that retweets this and follows our @kudosbadges twitter account will automatically be entered into a draw to win 1000 User Enterprise License to Kudos Badges. So if you use Connections, or are even considering rolling out Connections hurry up and enter now!

If anyone wants a demo of Kudos Badges please ping us on twitter or email us at


Why Gamification for IBM Connections?

Since we launched Kudos Badges ago we have been swamped with clients wanting demos and presentations around the solution. The overwhelming response from clients is that instantly they get it. They understand how gamification can help them drive the adoption and ultimately the business value they get from IBM Connections. However we have also had a few people comment that they don't really understand gamification or don't believe that it works so I thought it was worth putting down why gamification works with IBM Connections.

Gamification or Game Mechanics leverages the fact that all of us have a basic drive to receive status and rewards. It really is simple. Most people like recognition, they like to receive rewards and earn status. People like to progress to the next level and move up ranks. These needs and desires can be leveraged to encourage users to engage in specific behaviour, drive user adoption, and drive performance.

But it isn't just about the rewards either. Kudos Badges for IBM Connections leverages game mechanics to help drive user adoption and participation across the full capabilities of IBM Connections. Through the use of game mechanics Kudos Badges creates a reward and recognition mechanism that not only awards achievements but also helps guide the user on how they can improve their usage of IBM Connections for better business outcomes.

When we designed Kudos Badges for IBM Connections we had 3 primary design goals:

Design Goal 1) Leverage Gamification or Game Mechanics to drive user participation and adoption of IBM Connections. We wanted to reward users that contribute valuable content. We wanted to highlight experts or experienced users so others could learn from them. We wanted to provide users with status and recognition as a direct result of not only their actions in Connections but also the actions of others around the content that they create. For example in you create a blog post in Connections that is great! You earn a Kudos Point. However if a heap of people comment on that blog post, or recommend the blog post, then that content you created has higher value, and hence you might received 5 or 10 Kudos Points.

Design Goal 2) We wanted to not only have people win badges but use the fact that they receive a reward or badge as a mechanism to educated and guide them to use and leverage the more advanced features of IBM Connections. We often find with our Connections clients that users focus on one or two particular areas. Thru Kudos Badges we wanted to expand their understanding of both the business value of using Connections but also guide them to use more advanced features of Connections.

When users "win" rewards such as badges, these badges are designed to not only recognise the good work a person has done, but also to show them the business value of what they have done and to encourage them to expand their usage of Connections with more advanced features. For example when you complete an activity you might receive a "Activity Done!" badge. This is neat off course, however the message that accompanies the badge might then encourage you to consider creating an Activity Template. Or another example might be that if you create a heap of status updates, you might win a Badge that not only recognising that you are contributing, but also suggests that maybe you should create a Blog for the longer status updates. When you upload files you might earn Kudos Points, but the rewards will encourage you to also tag those files, or to group them into folders.

Design Goal 3) We wanted to ensure that Kudos Badges was both customisable as well as extensible. We know that every organisation is different and that the Kudos Point value of some Connections actions would be different for different organisations and different business objectives. We wanted organisations to be able to easily tweak Kudos Badges. We also wanted to allow clients to build their own badges and rewards that drive users to deliver on their business objectives or goals.

We wanted to make Kudos Badges extensible so that organisations can leverage game mechanics drive behavior in other applications. As a part of this we also wanted Kudos Badges to not only be about the behaviour and actions of users within Connections but also outside of Connections. Kudos Badges allows organisations to integrate external applications such as their Sales Force Automation, CRM's, HR Systems, etc so that they can also leverage gamification to drive behaviour within those systems.

ISW has performed many implementations of IBM Connections and we have found that a significant factor in organisations driving real business value is ensuring strong user adoption. In addition, providing guidance to users to leverage all of the capabilities of Connections rather than just individual capabilities is a key success factor. The key is to help users understand "Why?" they should leverage social software to work better. An important strategy for encouraging user adoption is providing reward mechanism's, both tangible and intangible. Kudos Badges for IBM Connections provides this strategy in a very powerful and flexible way.

We are at Lotusphere this week in Orlando so if you would like to catch up for a one on one demo of Kudos Badges get in touch at or ping us on twitter at @kudosbadges


Lotusphere News from a distance

Well unfortunately I couldn't make Lotusphere this year as fortunately Jayne is due with our first baby in Feb. A little too close to be on the other side of the world.

So I am watching the news come in from afar and here is the latest news I have been able to find out. ISW has a number of our team at Lotusphere so I am sure we will get more info coming in soon as well.

  • IBM announces that since Lotus Notes 8 was released they have added 12,236 new customers. From my knowledge there used to be approximately 50,000 so this is a huge increase in new organisations that have adopted Notes & Domino.
  • Lotusphere is bigger this year. Customer attendance is up 2% on last year.
  • RIM introduced their first Blackberry 10 years today.  Blackberry Enterprise Server 4.16 released to support Domino 8.5 (only 10 days after the release of 8.5).
  • New Blackberry Client for Lotus Connections 2.0.1 announced for release in early 2009. Supports all Connection services.
  • New Blackberry client for Sametime as well. Also plans to support Quickr and Lotus Symphony.
  • Blackberry XPages support in Domino Designer through an Eclipse plugin coming later this year.
  • Lotus Bluehouse has been renamed Lotus Live -
  • Lotus Symphony for the Mac can be downloaded today including the ODF Toolkit for Open Document workflow
  • Symphony 1.3 will support Office 2007 file formats.
  • Lotus Notes is 20 this year.
  • Quickr is integrated into the iNotes 8.5 client.
  • XPages is a huge hit in Designer 8.5. This will revolutionise development of Domino Web Applications.
  • Xpages will be supported in the Notes client in 8.5.1. This is truly a major new capability. Imagine the interfaces we can build for the Notes client now.
  • LinkedIn Integration via the Notes Sidebar.
  • Lotus Quickr will offer XPages support
  • IBM is going to release SmartMarket - . An store that partners can promote and distribute applications
  • IBM and OpenNTF are going to form a partnership. IBM is going to provide more support for OpenNTF.
  • Domino 8.5 offers 50% reduction in I/O
  • Lotus Foundations will ship with VMWare support
  • New release of ST coming in 2009 - ST8.5, including iPhone support
  • Sametime 8.5 web client - No Java Applets required. You can export recordings of Sametime meetings as Quicktime
  • Lotus Connections 2.5 - Can customise interface across the product. Profiles will support Microblogging (like twitter and Wall).
  • Connections will have Widgets to integrate Flickr and Twitter etc. Will also have bi-directional sharing with LinkedIn and more. Connections extended to iPhone. Wiki's can be part of Communities with support for versions and ratings. Lots of new Connections capabilities. New file sharing capability in Connections.
  • Quickr 8.2 for Domino to ship later this quarter, including LC integration and Domino 8.5 support
  • Websphere Portal now to include entitlement for ePhox Live rich text editors. This is great news. Portal really needed Ephox for Rich editing of web content.
  • LotusLive is a portfolio of integrated social software and collaborative services. Seems to be Connections, Sametime, Quickr all rolled into one service.
  • LotusLive partnerships with Salesforce, LinkedIn and Skype

And that is it for now. More as it comes in. 


Sametime 7.5.1

Sametime moved ahead in leaps and bounds in 2006 and it is good to see this is going to continue in 2007. I know that our organisation is leveraging Sametime 7.5 in many ways and it has now become a core part of our everyday toolset. Some neat new features coming on Sametime 7.5.1 announced at Lotusphere:

  • Tabbed Chats - How many time do you have 3-4 open chat sessions on the fly. Starts to crowd your screen eh! Well Sametime 7.5.1 has the answer. Tabbed Chats. As you can see from the screenshot you can now consolidate all chat sessions into once window with a convenient photo of each person. Or if you don't use photos it just lists the people on each tab. I will be interested to see how it managed 3+way chat sessions but I think it is a great idea.

Image:Brownies Blog - Sametime 7.5.1
Image:Brownies Blog - Sametime 7.5.1
  • Peer to Peer Video - With Sametime 7.5 we had voice capabilities. Well now there is also Peer to Peer video. There was a great demo of this in the Lotusphere Opening General Session that showed you can have videos of 2 or more people in the conference as well as videos of devices on the network. It just groups the video images at the bottom of the Sametime client. Neat!

    Image:Brownies Blog - Sametime 7.5.1
    • Integration with 3rd party vendors - There were a number of 3rd party integrations show such as integration with Cisco kit where you can instantiate phone calls direct from the Sametime client. While we don't have this kind of back end equipment in place I am sure this will be great for large enterprises.


WebSphere Portal Express 6.0

A Lotusphere announcement that I missed (thanks Dave) was WebSphere Portal Express 6.0. We have looked at previous versions of Websphere Portal for a number of our clients in Australia in the past however as most of the Australian market is SMB it really was too big. We looked at Workplace Services Express however it didn't quite have the flexibility of the full Portal. So with the announcement of WebSphere Portal Express 6.0 it is great to see IBM continual commitment to the SMB space.

We have already been using IBM Lotus Component Designer (Previously Workplace Designer I think) and it really is a great tool for us Domino developers to move into the Portal space. Maybe a good project for me would be to integrate Workplace Forms with WebSphere Portal Express 6.0!!